ITSD Quality Assurance Specialist with German

Your task

Maintains Quality Assurance operations of the ITSD and serves as focal point for Quality Assurance concerns, under the direction of regional QA Managers, additionally
Ensure the consistent and professional delivery of superior service level quality.
Strong focus of customer case with desire to deliver an exceptional end user experience.
Responsible for activities involving quality assurance, metrics, and compliance.
Analyze quality metrics and assess trends and opportunities for improvements.
Communicate Quality & Customer Experience Issues, challenge assumptions and contribute to developing clear understanding of issues from a quality, performance improvement & customer experience perspective base on customer satisfaction surveys.
Use ITSM ticketing system or other software tools to track work as required
Ensure the effectiveness of operations support, processes, and controls

Requirement

Fluent in English and German
Knowledge of quality assurance and service desk operations
ITIL Foundation certification
2+ years of experience of ITIL Service Desk operations
Excellent organizational, communication and a proven understanding of IT business needs and knowledge of IT industry standard best practices
Strong communication (oral and written) and briefing preparation skills
Ability to interact with employees at all levels.
Experience in supervising and building relationships with people at different levels
Flexible work ethic and mindset to role and tasks

Beneficial but not essential

Knowledge of CMMI, COBIT, and/or Six Sigma
Excellent Microsoft Office Skills

Benefits

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Medical healthcare package
Private medical healthcare offers various packages for you and your family.

Sport Card
Sport card gives you free access or discounts to many sport objects.

Life insurance
Life insurance for you and your family members.

Holiday Bonus
If you take a two week continuous holiday, you can apply for the special bonus.

Pension Program (PPE)
PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

Annual Bonus
Depending on company results we offer you annual bonus.

Language Courses
We offer you a possibility to improve your language skills.

Our offer

At DB Schenker Technology Center, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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ITSD Quality Assurance Specialist with German

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